Privacy Policy

1. Who We Are

Cordillera Ranch Tile Installers operates the website at https://cordilleraranchtileinstallers.com. Our mailing address is 529 SH 46 E, Boerne, TX 78006. You may reach us at [email protected] or by phone at (726) 227-4758.

2. What Information We Collect

We collect information only when you voluntarily submit it through our contact form. The fields we collect are:

• Full name
• Phone number
• Email address
• City
• Project description (message)

We do not collect payment information, social security numbers, government ID numbers, or any sensitive personal data through this website.

We may also collect standard server log data automatically, including your IP address, browser type, referring URL, and pages visited. This data is used for security and performance monitoring only and is not linked to your personal identity.

3. How We Use Your Information

Information submitted through the contact form is used solely to respond to your inquiry and provide you with information about tile installation services. We do not use it for unsolicited marketing, and we do not sell, rent, or share it with third parties for commercial purposes.

Specifically, we use your information to:

• Respond to your service inquiry or quote request
• Schedule consultations or site visits if requested
• Follow up on open conversations related to your project
• Comply with applicable legal obligations

4. How Long We Retain Your Information

We retain contact form submissions for a period of up to two years from the date of submission, or for as long as reasonably necessary to address your inquiry and any related project work. After that period, submissions are deleted from our records.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist us in operating this website (such as hosting providers), under confidentiality agreements, only to the extent necessary for those services.

We may disclose information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal process or protect the rights, property, or safety of our business or others.

6. Cookies and Tracking

This website does not set tracking cookies or use third-party analytics scripts beyond what may be embedded in the Google Maps iframe and the Trustindex reviews widget on the homepage. These third-party embeds may set their own cookies subject to their respective privacy policies. We do not control those cookies.

If you use Google Ads to find this website, Google may set advertising cookies according to Google's own privacy policy, which you can review at https://policies.google.com/privacy.

7. Children's Privacy

This website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, contact us and we will delete it promptly.

8. California Privacy Rights (CCPA)

If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to:

• Know what personal information we have collected about you
• Know whether your personal information has been sold or disclosed and to whom
• Opt out of the sale of your personal information (we do not sell personal information)
• Request deletion of your personal information
• Not be discriminated against for exercising these rights

To exercise any of these rights, contact us at [email protected] or call (726) 227-4758. We will respond within 45 days.

9. Data Security

We take reasonable measures to protect information submitted through this website. The site is served over HTTPS. Contact form submissions are transmitted securely. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your Rights and Deletion Requests

You may request access to, correction of, or deletion of any personal information we hold about you by contacting us at [email protected]. We will process deletion requests within a reasonable time frame and confirm when complete.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of the website after any changes constitutes acceptance of the updated policy.

12. Contact Us

For any questions about this Privacy Policy or your personal information:

Cordillera Ranch Tile Installers
529 SH 46 E
Boerne, TX 78006
(726) 227-4758
[email protected]